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Montgomery County, MD Government - Department of Transportation Logo
Montgomery County, MD Government - Department of Transportation

Gaithersburg, Maryland

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Orange County Utilities Solid Waste Division

Orlando, Florida

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College of the Ozarks

Point Lookout, Missouri

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CITY OF SANTA CLARA

Santa Clara, California

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City of Waco

Waco, Texas

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St. Paul Park, Minnesota

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Chelan County Public Utility District (PUD)

Wenatchee, Washington

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City of Glendale - Transportation

Arizona

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South Platte Renew

Englewood, Colorado

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Englewood, Colorado

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Thornton, Colorado

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Gastonia, North Carolina

University of Maine, Department of Chemical and Biomedical Engineering

Orono, Maine

American Conservation Experience

Vale, Oregon

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CITY OF SANTA CLARA

Santa Clara, California

Carroll University

Waukesha, Wisconsin

Manitoba Government

Winnipeg, Manitoba, Canada

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Virginia Department of Transportation

Bristol, Virginia

Affinis Corp

Overland Park, Kansas

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City of Ukiah

Ukiah, California

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Customer Care Services Director - 311 Call Center
Under nominal direction, the Customer Care Services Director provides senior-level leadership for staff and programs related to the City of Austin’s 311 information call center. The City of Austin’s 311 Call Center operates 24/7 365 days a year. Provides strategic management oversight, leadership, and accountability for customer-facing assigned departments. Analyzes, evaluates, and directs implementation activities of the “Best-in-Class” for integrated services, systems, and programs. Oversees operations and program and policy development, including internal and external communication coordination, for assigned areas. Develops and monitors Operations and Maintenance (O&M) and Capital Improvement Project (CIP) budgets and


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