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FOXXSTEM

Washington, D.C.

The University of Oklahoma

Oklahoma City, Oklahoma

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The University of Oklahoma

Oklahoma City, Oklahoma

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City of Bend

Bend, Oregon

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Portland, Oregon

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Spectrum Assembly, Inc.

Carlsbad, California

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Long Island Power Authority

Uniondale, New York

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City of Portland

Portland, Oregon

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Chelan PUD

Wenatchee, Washington

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City of Klamath Falls

Klamath Falls, Oregon

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Amgen Inc

Thousand Oaks, California

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City of Redwood City

Redwood City, California

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City of Roseville

Roseville, California

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City of Redwood City

Redwood City, California

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City of Redwood City

Redwood City, California

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City of Redwood City

Redwood City, California

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Calico Life Sciences

South San Francisco, California

Manatee County Government

Bradenton, Florida

Bob Murray & Associates - California Water Data Consortium

San Francisco, California

IWT Corporate Headquarters

Old Saybrook, Connecticut

Mayo Clinic

Rochester, Minnesota

Manatee County Government

Bradenton, Florida

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Customer Quality Lead
RESPONSIBILITIES: Project manage Customer Quality Resolutions cases and associated tasks Design, implement, and execute customer communication strategy as it relates to Customer Care cases Assign tasks and establish timelines with responsible team members for each customer care project Design, implement, & execute weekly, monthly, quarterly metrics as requested Create customer facing Failure Analysis (FA), Root Cause Analysis (RCA, and 8D reports based on team feedback and findings Design, implement and execute executive approval process for customer facing reports Assist in the generation and completion of deviations, corrective actions, change controls, as well as real time corrections to documentation


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