$1,914 - $2,871 per week ($99,511 $149,267 estimated annual)
This position closes on Friday, November 16, 2018.
The San Mateo County Transit District is the administrative body for public transit and transportation programs in San Mateo County, California: SamTrans bus service, including Redi-Wheels paratransit service, Caltrain commuter rail service and the managing agency for the San Mateo County Transportation Authority. The District transports approximately 32 million customers a year and is one of the nation’s top transit agencies. We look forward to continuing our leading role in meeting the transportation challenges of the future.
The San Mateo County Transit District’s Rail Division seeks a Manager, Rail Operations to be responsible for overseeing and evaluating the Caltrain commuter rail service operations and operating rules for the Peninsula Corridor Joint Powers Board (Caltrain).
The Manager, Rail Operations will develop and finalize Caltrain service and operating plans through coordination with Rail Planning and Contract Operators, manage the day to day Caltrain customer experience, respond to operational and customer service issues, monitor and audit contract operator operational and regulatory performance and be responsible for updates to Caltrain-specific modifications to the General Code of Operating Rules (GCOR).
The incumbent will also provide immediate (24/7) interface with contract operator for operational, and customer service issues, as well as monitor and evaluate the implementation of train service delivery, operating plans and public timetables and monitor, evaluate and report on rail operations, on-time performance, ridership, customer satisfaction and contractor performance/compliance. She or he will collaborate with Government and Community Affairs and Customer Service to address customer issues, evaluate operating and service plans for special events and oversee their implementation, analyze performance reports, operational and customer service trends and identify programs for improvement, monitor operator performance on safety, efficiency testing, standard operating procedures and emergency operations planning, evaluate contractors to determine performance fee payments for services rendered and make presentations in a variety of forums to governing boards, the public and advocacy groups.
The ideal candidate will have a Bachelor’s degree in Business Administration, Transportation Planning, Operations Analysis or a related field with five (5) years of full-time experience in transit operations, plus two (2) years managing or directly supervising staff. Experience with Railroad Electrification systems and Positive Train Control systems are desirable. Must have effective written and oral communications skills. Must be proficient in Microsoft Office Suite. Valid California driver license with safe driving record is required. Must be able to respond to service and operational emergencies on and around the active railroad 24/7 and in a variety of weather and road conditions.
The San Mateo County Transit District (SamTrans) is an Affirmative Action/Equal Opportunity Employer.
About San Mateo County Transit District
The San Mateo County Transit District serves nearly 100,000 customers each weekday on its SamTrans buses, Redi-Wheel paratransit vehicles, Caltrain commuter rail cars and shuttles, as well as a robust capital program. The Transit District, which is in the heart of the San Francisco Bay Area, also is the managing agency for the San Mateo County Transportation Authority.