For decades, Charlotte has been one of the top-five fastest growing large cities in the nation, and is the 17th most populated city in the country. Six times the size of San Francisco, Charlotte is a large city of over 300 square miles. This growth, coupled with Charlotte’s “can-do” attitude, has positioned Charlotte for great success as a leading sun-belt city. The Development Services Division Manager plays a major role in shaping Charlotte’s growth, our transportation networks and positioning our city for continued success. This position also plays a significant role in helping our community become a city of transportation choices.
This is a senior level division manager position that reports directly to the Charlotte Department of Transportation (CDOT) Directors Office. This position manages the Development Services Division and is a member of CDOT’s leadership team.
The Development Services Division Manager is responsible for overseeing all of CDOT’s regulatory functions, organized into two Sections: Land Development and Right-of-Way Management. The responsibilities of the Division include a wide variety of activities that affect City streets, including rezoning, subdivision, commercial plan review, traffic impact studies, special events/pilots (parades, runs, dockless bike share, e-scooters), utility permitting, encroachments, right-of-way abandonment, right-of-way leasing, and numerous other programs intended to accommodate Charlotte’s rapid growth and to provide vitality on City streets.
This position is responsible for managing all resources in the Division to successfully implement CDOT’s permitting and regulatory functions. This work includes hiring and development of staff, oversight of the Division’s operating budget, coordinating the various programs in the Division to ensure they are well integrated and implement applicable policies, including the Transportation Action Plan. This position is also responsible for supporting the work of the Land Development Section Manager and the Right-of-Way Section Manager by resolving complex issues, communicating important items with the CDOT Director’s Office, and communicating with City Council and citizens on various development and right-of-way management-related issues. The Development Services Manager will be a key stakeholder for various citywide policy issues, including the development of the Unified Development Ordinance. The Development Services Manager will serve as CDOT’s liaison to the land development industry and to other agencies involved in permitting activities.
The Development Services Manager is responsible for developing new policies as needed in order to effectively manage the City’s Right-of-Way and adapt to new trends in urban street design and development. The Development Services Manager is also responsible for hiring and developing staff within the Division to effectively deliver services to customers and advance CDOT’s policy goals.
Major Duties and Responsibilities:
Responsible for all activities and services provided by the Development Services Division.
Provides leadership in the planning, direction, and management of work of staff responsible for varying aspects of traffic and transportation engineering. Trains, motivates and evaluates staff performance.
Provides leadership in resolving complex problems with developers, consultants, permit applicants, and City staff; maintains a work culture of de-escalating and resolving interpersonal conflicts.
Works with the Land Development Section Manager to represent CDOT effectively in the rezoning process by ensuring high quality staff review and analysis and by addressing Council questions during City Council Rezoning meetings.
Coordinates activities with other departments and outside agencies, including NCDOT, Engineering and Property Management, and the Planning Department. Maintains a culture of inclusivity and collaboration towards staff from other divisions and departments in the decision making process for projects and policy development. Coordinates with CDOT team members and the Planning Department on the proposed Unified Development Ordinance.
Provides high level communication within the City organization, including regular briefings to the Transportation Director, periodic briefings to the City Manager’s Office and preparation of Council-Manager memoranda and reports.
Provides leadership for the review and approval of traffic and transportation engineering plans and designs and for conferences with contractors and consultants and for the inspection of construction activities.
Oversees the preparation of operating and budget requests; the review of expenditures, the preparation and direction of plans, specifications, studies, reports, and contracts. Executes approved budgets.
Develops strategies to gain CDOT customer input on an on-going and immediate basis for issues that must be resolved quickly.
Serves as a stakeholder in the development of the Unified Development Ordinance.
Ensures that staff review and prepare for approval, reimbursement agreements between the City and NCDOT for public/private partnerships.
Provides leadership involved in responding to claims against the City. Responds to interrogatories, provides depositions and affidavits, and testifies when subpoenaed.
Serves as moderator or participant on various teams, ad hoc committees and council sponsored committees.
Performs other duties as required.
Graduation from a four-year college or university with major course work or a degree in civil engineering or transportation planning at the bachelor or graduate level with an emphasis on traffic or transportation engineering or planning with 7 years of experience. Or a Master's Degree with 5 years of experience; or any equivalent combination of experience and training.
Preferred 10 years minimum of an advanced level of experience in traffic/transportation engineering, transportation planning, administration, facilitation, customer service, problem solving, and management.
PE or AICP Certification strongly preferred.
Knowledge, Skills and Abilities:
Ability to communicate effectively orally and in writing. Act as a public advocate while enforcing good transportation planning, design and engineering standards for safety, and accommodation of all right-of-way users.
Requires strong interpersonal skills in communication, leadership, decision-making and innovation.
Thorough knowledge of principles and practices of traffic engineering, planning and multi-modal roadway design, and ability to make decisions considering various public objectives.
Considerable knowledge of modern traffic/transportation engineering and planning methods and techniques.
Knowledge of the principles and problems involved in planning, managing employees and resources, and financing traffic/transportation engineering programs and projects.
Knowledge of intergovernmental laws and procedures relating to traffic engineering and transportation planning.
Knowledge of municipal government administration and the corresponding role of municipal transportation.
Ability to prepare and analyze complex data.
Ability to prepare, review, approve, and implement recommendations to transportation engineering problems.
Ability to exhibit good customer service skills.
Ability to facilitate and provide leadership for staff, committees and citizen groups.
Ability to communicate with strong interpersonal skills such as tact, active listening, respect and calmness.
Ability to act as a visionary leader, build consensus, empower employees, be flexible and manage conflict as well as meet deadlines.
Ability to establish and maintain effective working relationships by being proactive and diplomatic with other city employees, outside agencies and general public both verbally and in writing.
Ability to prioritize and manage multiple tasks and projects.
Ability to serve as a departmental “expert witness.”
Sensory Requirements (with or without accommodations):
Normal hearing or hearing correctable with hearing aid.
Vision necessary to maintain NC driver's license and the ability read construction plans.
Effective communication both verbally and in writing
Physical Requirements (with or without accommodations):
Job is primarily sedentary in nature with sitting up to 8+ hours a day.
Prepare presentations and facilitate group meetings
Additional Salary Information: Salary will be determined based on qualifications.
Internal Number: 501076
About City of Charlotte
The Charlotte Department of Transportation's vision is to be a part of building a city of transportation choices through the efforts of our innovative, competent and highly motivated workforce. We will plan, operate and maintain the transportation system in an exemplary manner and continue to anticipate and serve the needs of our citizens and the city. The mission of the CDOT is connecting Charlotte by enhancing the driving, bicycling and walking experience through planning, operating and maintaining the city's transportation choices. Our commitment is:-To build, operate, and maintain a sustainable urban transportation network which will accommodate more people, jobs, and demands for housing, public services and urban amenities.-To advance Charlotte's position as a livable, economically competitive, and environmentally healthy urban center.-To enhance the public realm.-To recognize the value economic development brings to the community.-To respect lifestyle choices and established development patterns.